• Select your Service: Visit our website and click on the “Book Now” button. Choose the type of service you need and add any extras you want.
• Choose Date and Time: Select the date and time that best suits your schedule to receive our cleaning service.
• Confirm your Booking: Fill in the contact and payment information, and confirm your booking. We’ll take care of the rest!

You can easily request a schedule change through our app, website, or by calling our office. Remember that changes must be managed directly with CloverMaid as our cleaning team does not have full access to scheduling systems

• Through the web application: Visit  https://clovermaid.launch27.com/login, and log in with your username and password.
• Call our office: You can call or text us at 813-5579600. During our business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. (closed on weekends and holidays).
• Important: Don’t use social media channels to communicate cancellations.

We’re here to help you coordinate the best time for your service. For more details, please review our Cancellation and Rescheduling Policy.

While sometimes possible, we recommend booking in advance to ensure you have the high-quality service you’re expecting. Our schedule tends to fill up quickly, so planning ensures a smooth experience.

We reserve the right to arrive for scheduled appointments within 2 hours of the scheduled time provided on confirmation. For example, if your cleaning is scheduled between 11 a.m. and 12 p.m., your cleaning team might arrive between 11 a.m. and 1 p.m. This allows us to optimize our routes based on location and handle potential delays along the way

We accept all debit and credit cards. We do not accept cash, checks, or PayPal. We want to make the payment process as simple as possible.

For all bookings, we require you to register a credit or debit card to hold and guarantee your booking. The card will only be charged at the end of the service when the cleaner checks out. 

To update your payment information, please visit our secure page www.clovermaid.com Once updated, we will use the new payment method for future services.

We carry out a verification of the validity of the card 48 hours before the service, withholding the corresponding amount. Cleaning payment is processed at 9:00 p.m. ET after the day of service. You can rest assured: that you won’t be charged until the service has been completed.

You can get a statement and details of payments made by logging into your account on our website. Once inside, visit the payment history section to view and download your transaction information. If you need additional help, please do not hesitate to contact us.

We offer an exceptional cleaning service with ecological and safe products for your home. Our team, trained and certified by the CloverMaid Academy, guarantees quality service on every visit.

You can easily redeem your discount code or gift card:

Book online: When booking your cleaning service on our website, enter the voucher code in the appropriate field during the checkout process. The discount will automatically be applied to your service total.

Our cleaning professionals arrive equipped with all the necessary products, and tools, using eco-friendly products to ensure a clean and safe environment for your family and the environment

We use vacuum cleaners equipped with HEPA* filters such as Dyson and Shark. If you prefer to provide us with your vacuum cleaner, no problem, we can use that too.

• *HEPA stands for High Efficiency Particulate Air. A HEPA filter is a type of mechanical air filter; It works by forcing air through a fine mesh that traps harmful particles such as pollen, pet dander, dust mites, and tobacco smoke. HEPA-equipped vacuums shed less dirt and fewer microscopic dust mites into the room while vacuuming. Allergy symptoms tend to improve compared to using regular vacuum cleaners.

We can coordinate various methods of access, including being present, using a lockbox, or providing a temporary access code. Our team handles the security of your home with the utmost care and respect.

At CloverMaid, we prioritize the security and privacy of your home. For this reason, we do not keep customers’ keys. If you will not be home during the cleaning service, we recommend using a safe to leave us a key temporarily. Most customers opt for this method, as it ensures a reliable entrance without compromising the security of your home. 

Absolutely! At CloverMaid we want you to be satisfied with our cleaning services, that’s why we offer you a 100% Satisfaction Guarantee 24 hours after the date and time of the service. 

It applies to all our clients, both one-time and recurring (weekly, biweekly, monthly, etc.).

More importantly, we’ll make sure we understand your expectations from the start so we can meet them the first time. Your satisfaction is our top priority. (See Terms and Conditions)

Yes, we are fully insured! At CloverMaid, we take the safety and security of your home very seriously. Our insurance covers unexpected incidents, giving you peace of mind every time you use our services. 

If you need proof of insurance, simply email us at [email protected] and we’ll gladly send you the proper documentation. You can trust that your home is in good hands with us.

For us to do our job properly, your home must be tidy when we arrive. This means that clothing, toys, and other items should be set aside and off the ground. If you can’t remove the clutter beforehand, you can include this extra service at the time of booking, so we can add extra time. 

We want to make sure you receive the best possible service and a shiny, welcoming home.

No, at CloverMaid we don’t clean the inside of the dishwasher, but we do make sure to leave the outside of all appliances spotless.

At CloverMaid, we take care of your home with the utmost care. Therefore, we only clean blinds that are in good condition to avoid any damage. Unfortunately, we cannot clean old or brittle blinds.

Yes, we clean the windows, but we have some recommendations:

• We only clean the windows on the inside, not on the outside.
• We clean windows of normal height (between 5 and 6 feet) and up to 9 feet high.
• If windows are larger than 7 feet, please provide us with a step stool or ladder. You know your home best and you will know what we need to reach those areas.

Our primary focus is on cleaning the home, and we make sure that your windows, as an integral part of your home, are also properly cared for.

To clean tall windows, we use extension poles that extend up to 8 feet, plus the height of our cleaning professional, allowing us to reach between 13 and 15 feet. We can also use a 2-step ladder along with our extension poles to get a little higher.

For safety and liability reasons, our cleaning professionals are not allowed to climb more than a 2-step ladder

A recurring service is a regular cleaning plan that is tailored to your needs and schedule. You can opt for weekly, bi-weekly, or monthly visits, ensuring that your home stays clean and cozy all the time. 

Not only does this type of service give you comfort and peace of mind, but it also helps you maintain a healthy environment in your home without worrying about scheduling each cleaning individually.

Add-ons are additional areas that must be cleaned at the customer’s request but are not included unless selected by the customer at the time of booking, such as:

1. Inside the refrigerator/freezer
2. Inside the oven
3. Inside small windows
4. Emptying Kitchen Cabinets
5. Sliding glass door (indoor/outdoor)
6. Mold/Moisture Removal Treatment in Showers and Bathtubs)
7. Pets. Pay from the second pet.

Add-ons can be scheduled if you select the checkboxes during the booking process.

We dust all surfaces and items, except for collectibles, fine china, or other items inside the cabinets. For liability reasons, we do not clean the inside of the cabinets