CLOVERMAID PRIVACY POLICY

CloverMaid (“Company“, “we“, “us“) is committed to protecting the privacy of its users (“users“, “your“). This Privacy Policy (“Policy“) describes how we collect, use, and disclose your personal information when you use our website (“Website“), mobile and desktop applications, and cleaning services (“Services“).

I. COLLECTION OF PERSONAL INFORMATION

To provide you with the best possible cleaning service, we may collect the following personal information:

• Contact Information: Full name, email address, and phone number. We need this information to communicate with you about bookings, confirm details, send updates, and offer a personalized service.
• Property Information: Service address, type of property (house, apartment, etc.), number of bedrooms and bathrooms. This information allows us to provide an accurate quote and plan cleaning efficiently.
• Payment Information: Credit or debit card number (only stored in encrypted form) to facilitate payment for our services.
• Usage Information: IP address, web browser, operating system, device information, and other technical details about your computer or device. This information helps us improve our website and services.
• Social Media Information: If you choose to connect to your social media account with our website, we may collect information from your public profile, such as your name, profile picture, and friends list.

II. USE OF PERSONAL INFORMATION

CloverMaid uses your personal information to:

• Provide our Services to you: Process your reservations, schedule cleanings, communicate with you about the service, and bill you.
• Improve your experience: Personalize quotes and offer additional services that may be of interest to you.
• Communicate with you: Respond to your questions, send booking confirmations, provide updates on your cleaning, and send you promotional emails (with your consent).
• Comply with the Law: Retain certain information as required by tax or security laws.
• Research and development: Develop new cleaning services and related products.
• Analytics and statistics: Analyze the use of our Services and improve the customer experience.

III. DATA RETENTION

At CloverMaid, we are committed to keeping your personal information only for as long as necessary for the purposes set out in our Privacy Policy. We will retain and use your data to the extent required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Additionally, CloverMaid will also retain usage data for internal analysis purposes. This data is usually kept for a shorter period.

IV DATA TRANSFER

At CloverMaid, we want to be transparent about how we handle your information, including your Personal Data. It is important to note that your information may be transferred to and stored on servers located outside of your country of residence, where data protection laws may differ.

If you are located outside of the United States and choose to provide us with your information, please note that your information will be transferred to and processed in the United States.

By agreeing to our Privacy Policy and providing us with your information, you are explicitly consenting to the transfer of your data, including Personal Data, to the United States.

CloverMaid is committed to taking all steps reasonably necessary to ensure that your data is handled securely and under our Privacy Policy. We will not transfer your Personal Data to any organization or country without ensuring that adequate controls are in place to protect your security and privacy. Your trust is our priority, and we strive to maintain the security and confidentiality of your information at all times.

V. DISCLOSURE OF YOUR PERSONAL INFORMATION

CloverMaid does not sell or share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with trusted vendors who help us provide our Services (e.g., payment processing, appointment scheduling). These providers are contractually obligated to protect your information.
• Competent authorities: If required by law, we may share your information with law enforcement authorities.
• In accordance with our Privacy Policy, no mobile information will be shared with third parties/affiliates for marketing/promotion purposes.

VI. INFORMATION CONTROL

You have control over your personal information:

• Access and Correction: You may request access to or request correction of your personal information at any time.
• Opting Out of Communications: You can choose to stop receiving promotional emails from CloverMaid. You can do this by following the unsubscribe instructions in the emails or by informing us through the various communication channels we have provided, which are listed in Chapter XI, CONTACT, of this CloverMaid Privacy Policy.
• Data Deletion: You can request the deletion of your personal information by contacting us through the various communication channels we have provided, which are listed in Chapter XI, CONTACT, of this CloverMaid Privacy Policy.
• Cookie preferences: You can control the cookies used by our website in your browser settings. Typical cookie options include: 

• Delete all cookies: Most browsers allow you to delete all cookies stored on your device. Please note that deleting all cookies may affect your experience on many websites you visit.
• Block cookies: You can set your browser to block all cookies or only third-party cookies. Please note that blocking cookies may prevent some features of our website from working properly.
• Manage cookies by site: Many browsers allow you to manage cookies for individual websites. This allows you to control cookies from websites you trust while blocking cookies from other websites.

Examples of cookies:

• Session cookies. We use session cookies to operate our Service.
• Preference cookies. We use preference cookies to remember your preferences and various settings.
• Security cookies. We use security cookies for security purposes.

VII. DATA SECURITY

– Security of your personal information:

CloverMaid implements reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage: Your personal information is stored on secure servers and accessed using credentialed access controls.
• Encryption: We use encryption technology to transmit and store sensitive information, such as your credit card number.
• Physical Security Measures: We have implemented physical security measures to protect our computer systems from unauthorized access.
• Employee Training: We train our employees on the importance of privacy and security of personal information.

While we implement these security measures, no security system is foolproof. We cannot guarantee the absolute security of your personal information. However, we are committed to taking all reasonable steps to protect your information and notify you of any security breach per applicable laws.

– Payment Security

At CloverMaid, the security of your personal information is paramount to us. We use cutting-edge technology, such as the Secure Sockets Layer (SSL) protocol, to protect your data during transactions. This means that any information you submit to us electronically, such as your credit card details or billing information, is encrypted for your security. 

Our encryption process ensures that your information is protected before it is sent from your device. Once we receive your information, we implement commercially reasonable security measures to protect it on our system. However, it is important to note that no data transmission over the Internet can be guaranteed to be 100% secure. Although we strive to protect your personal information, we cannot guarantee the absolute security of the information you transmit to us.

VIII. DATA USAGE

At CloverMaid, we strive to maintain clear and effective communication with our valued clients. By providing your phone number or email address, you agree to receive text messages or emails from our company. These messages may include appointment reminders and special promotions to better serve you.

We understand the importance of your privacy, so if at any time you would like to unsubscribe from our communications, simply reply STOP and we will stop messaging you. (It’s important to note that standard message and data rates may apply, depending on your service plan.)

IX. MINORS

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us through the various communication channels we have provided, which are listed in Chapter XI, CONTACT, of this CloverMaid Privacy Policy. If we discover that we have collected personal information from a child under 18 without parental consent verification, we will delete that information.

X. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will notify you of any changes by posting the updated Policy on our website. We encourage you to review this Policy periodically to stay informed about our privacy practices.

XI. CONTACT

If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us. You can reach our customer support team via [email protected]. If you need additional assistance, we are also available by email at [email protected] or by phone at 813-557-9600.